Six Degrees of Insight - Session 4/6 - May 7, 2026

Six Degrees of Insight - Session 4/6 - May 7, 2026

Join us for Six Degrees of Insight - a webinar series brought to you by six local SHRM chapters.

Join us on Thursday, May 7, 2026 with Civility Unleashed: Turning Chaos into Collaboration presented by Dyann McDowell.

Session Description: Workplace culture is collapsing quietly, not through one big event, but through the normalization of disrespect, avoidance, and inconsistent accountability. HR professionals often become the “cleanup crew” when leaders fail to set and enforce a clear standard for how people treat each other while the work gets done.

This interactive session equips HR leaders and people managers with a practical, repeatable approach to disrupt incivility in real time and rebuild trust through systems, not slogans. Participants will learn a simple in-the-moment tool—L3: Lean-in, Listen, Learn—and how to connect it to leadership standards and follow-through using the AIMS™ Framework (Assess ? Implement ? Mobilize Leadership ? SPARK) and Civility OS™ (Ask ? Implement ? Support ? Enforce).

Attendees will leave with language they can use immediately, plus an implementation path that strengthens accountability without dehumanizing people.

Learning Objectives:

• Identify early warning signs of culture erosion and the organizational risks associated with normalized incivility.
• Apply L3 (Lean-in, Listen, Learn) as an in-the-moment disruption tool to de-escalate tension while maintaining accountability.
• Use the Civility OS™ response loop (Ask ? Implement ? Support ? Enforce) to ensure consistent follow-through after conflict or misconduct.
• Outline an HR-led action plan using the AIMS™ Framework to embed civility standards into leadership routines and workplace expectations.

Speaker Bio: Dyann McDowell is the President and HR Business Partner at Training Marbles, Inc., a workplace culture and leadership firm specializing in civility, accountability, and organizational realignment. With nearly three decades in the Drug-Free Workplace and HR training arena, Dyann is known for helping organizations confront culture breakdowns before they become costly crises. Her work equips HR leaders and managers with practical tools to disrupt disrespect, strengthen leadership follow-through, and build standards employees can trust.

Dyann is the creator of Civility Unleashed™, a framework-driven approach that combines her AIMS™ Framework (Assess ? Implement ? Mobilize Leadership ? SPARK) with Civility OS™ (Ask ? Implement ? Support ? Enforce). She partners with public-sector organizations, municipalities, and service-based companies to improve workplace climate, reduce conflict drag, and restore professionalism without sacrificing humanity. Dyann’s signature message is clear: civility isn’t “being nice”—it’s a standard, and leadership sets the tone.